This guide is for configuring the Outlook App on an Apple iPhone/iPad.

Step-by-step guide

This guide applies to our Enhanced/Professional Email Plans only. If you are unsure of which email plan your account is on, please reach out to our support team for further assistance.

When adding a new account to your phone, it can take some time to synchronize with the server. Please allow at least 30 minutes for any inconsistencies to resolve themselves. Using a strong WiFi connection is highly recommended for the initial setup and synchronization.


  1. From the home screen, tap on the Outlook application.
  2. Select Get Started.

  3. If you wish to receive notification from the Outlook app select Notify Me, otherwise select No Thanks.

  4. Enter your email address and select Add Account.

  5. If it requests you select an email provider, select Exchange.

  6. Enter your email password.

  7.  Turn on Use Advanced Settings by tapping the On/Off toggle switch. Additional fields will appear.

  8. Enter: into the Server field. Under Username, enter your email address.

  9. Scroll down and select Sign In.

  10. If the following popup appears, select Continue. This popup is simply informing you that it may take some time before all of your email, calendar and contact data appears.

  11. Your email account is now setup and ready to use.