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Overview

Below is our billing matrix outlining our rates and how each rate will apply. For any work requiring more then 8 hours please feel free to reach out and allow us to provide a quote.

Billing Matrix

Support RateStandard RateUrgent Rate
Remote Rate$104.50 / Per Hour$126.50 / Per Hour
On-Site Rate$132 / Per Hour$154 / Per Hour
After-hours Rate$176 / Per Hour$220 / Per Hour

How rates are determined

Remote Rate will apply:

  • If the work is completed either remotely or within the confines of our office.

On-site rate will apply:

  • If the requested work requires a technician to be at the clients premise.
  • If the client requests the technician be on-premise during the work.

After-hour rates will apply:

  • If work will be completed outside of regular business hours.

Urgent rate will apply:

  • If the customer specifically requests immediate support.
  • If the client is informed of the rate and agrees to the charges before work has commenced.
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