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This guide is for configuring an IMAP account in Outlook for Mac on a Mac computer.

Step-by-step guide

This guide applies to our Standard Email Plans only. If you are unsure of which email plan your account is on, please reach out to our support team for further assistance.

When adding a new account to your computer, it can take some time to synchronize with the server. Please allow at least 30 minutes for any inconsistencies to resolve themselves.


  1. Once the Outlook application is open, select Outlook then Preferences from the top bar.  Select Accounts..

  2. Select Other Email.

  3. Enter your account information:

    Ensure the Incoming/Outgoing Server and the SSL settings match the image exactly.

  4. Once Once you have entered your account information, click Add Account.
  5. If successful, you will be automatically directed to your mail box without any further dialog boxes. Your email account is now setup and ready to use.
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